Job Summary

Assistant Manager, Digital Marketing is responsible for assist the Manager, Business Development & MarCom on managing the design and implementation of a range of online & offline communication strategies and supporting top management in growing Forte Laos’ business.

key Responsibilities

The responsibilities of the Assistant Manager, Digital Marketing should include the following:

• Drive marketing strategy and plans to maximize awareness, purchase, engagement and loyalty for Forte products across all business units.
• Manage marketing and communications activities across all platforms, formats and media (eg digital, apps, print, out of home, events, CSR etc.).
• Work with team members and relevant colleagues to generate and track reach, engagement, enquiries and leads.
• Develop innovative content and storytelling that motivates, inspires and educates.
• Develop product proposition and messaging in both Lao and English.
• Develop content publishing calendar and coordinate workflows with designers, agencies etc.
• Write, edit and publish content (eg product copy, brochures, scripts, articles, social media posts, webpages, email newsletters, etc).
• Manage end-to-end content production, including engaging, briefing and review of photography, videography or design services.
• Ensure that all marketing materials (digital or physical) adheres to Forte brand guidelines, editorial style guide, tone of voice and visual style, and information is accurate and timely.
• Proactively collaborate with fellow marketing team members, other departments, stakeholders and clients to ensure fully integrated campaigns which meet marketing goals.
• Present regular reports on marketing performance results and recommendations (e.g weekly/monthly/annually).
• Manage marketing budget and expenditure to ensure cost-effectiveness.
• Analyze market research and keep up to date with marketing trends and developments to ensure continuous improvement and innovation.
• Any other duties as required or assigned by the Line Manager.

Business Development

• Support Manager, Business Development & MarCom, CEO and HODs to formulate business development plans and growth projections.
• Identify market opportunities through meetings, networking, researching prospective accounts and other channels.
• Meet existing and potential clients and building positive relationships, and referring potential leads to the sales team.

Job Requirements

Experience and Qualification:

• Have prior experience in a similar role.
• Familiarity with design software e.g., Illustrator, Photoshop, etc.
• Proficient in developing, executing, and measuring demand-generation programs that keep customers and prospects engaged throughout the funnel.
• Strong knowledge of content development and SEM.
• A strong network of PR and media contacts would be highly advantageous.
• Have exceptional verbal & written communication skills.
• Have a high level of attention to detail, including a proven ability to manage multiple and competing priorities simultaneously.
• Have excellent interpersonal skills and are adept at building relationships with different stakeholders.

Job Summary

Sales Support Team as a vital part of the team to assist team to grow business on Individual Agency sales and Corporate Agency/Bank.

key Responsibilities

The responsibilities of the Officer, Sales Support should include the following:

• Assist on all administration work with Assistant Manager, Sales support.
• Review all information documents of Certificate Insurance (Automobile product) from agents issued by ECI online system, books and print out to Data entry officer for key-in to system on time.
• Checking and sending the Automobile policies key-in daily report to Assistant Manager, Sales Support
• Support Sales teams for issue Automobile quotation.
• Sending the renewal list report to each agent.
• Handle for all transactions (request new CI books of Automobile product, issue tax invoice, collect and delivery document) to agents and Banks.
• Other tasks as assigned by the Line Manager.

Job Requirements

Experience and Qualification:

• Fresh graduated or experience in function preferably from financial industry (1-2 years)
• Eager to learn and to adopt new ways of working.
• Communicating clearly and persuasively based on trust and respect.
• Be able to use of Microsoft teams (email + calendar)
• Be able to use of Microsoft office (Word, Excel, PowerPoint)

Job Summary

Supporting Manager, IT on maintains the computer networks of all types of organizations, providing technical support to end-users and ensuring the whole company runs smoothly. monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise

Key Responsibilities:

The responsibilities of the Officer, IT should include the following:

• Supporting Manager, IT on manage IT procurement, IT maintenance and IT security processes (hardware/software).
• Supporting on manage daily IT operation and support user issue (Server, Network, Workstation, Telecom, CCTV, Printer, Scanner etc.).
• Supporting of investigates and provides prompt repairs and maintenance services to any reported issues e.g., any machine failures, program bugs or invalid data, and any other IT related.
• Provides necessary technical support during the procurement of IT equipment/supplies. Also prepares and presents feasibility snapshots before launching any new IT projects.
• Support the development of the IT strategy and advise senior management on IT matters.
• Supporting of provide training and technical support for users on software applications and devices.
• Take care of practical arrangements and on-site technical support for meetings and events.
• Supporting of onboard new employee and providing them with the equipment they need.
• Any other tasks as assigned by the Line Manger.

Job Requirements

Experience and Qualification:

• Bachelor’s degree in a computer or related field.
• Fresh graduated or 1-2 years’ work experience in a similar role.
• Excellent knowledge of technical management, information analysis of hardware and software systems.
• Multitasking skills to assist multiple employees at once.

Job Summary

Senior Officer, Claim (Motor) is responsible for supporting claim handling and administration work includes reviewing claim document, claim registration, claim processing, and other related claims tasks.

key Responsibilities

The responsibilities of the Senior Officer, Claim (Motor) should include the following:

• Handle Hotline number when on duty after office hours, during weekend, and public holiday.
• Answer any claim inquiry.
• Promptly attending to the accident site and take photo evidence for claim supporting purpose.
• Register claim into system and communicate with client on required claim document.
• Follow-up for outstanding document/s information on outstanding claims.
• Check repair price quotation from different garage (Panel and Non-Panel) and review quotation price.
• Check and confirm with Manager, Claim (Motor) and client to select the garage.
• Visit garage when they start repairing and take some photos for reference and record as well as follow up with garage on their progress.
• Check for VAT bill, discharge voucher from the garage.
• Processing claims payment which is reviewed and approved by Claim Manager to the garage after they finish repairing the vehicle.
• Required to assist, as directed by the Manager, in other function of the department to ensure that deadline and performance of the department are met as required.
• Update weekly and monthly report to Claim Manager on the status of all claims.
• Other as assigned by Line Manager.

Job Requirements

Experience and Qualification:

• BA in laws or relevant field
• Experience in Insurance Industry or any related industry (1-3 years)
• Good communication and presentation skills in Lao and English
• Analytical abilities and problem-solving skills

Job Summary

Senior Officer, Underwriting is responsible for supporting Head, Underwriting includes quotation issuance, policy issuance, training team, and other related underwriting tasks given from the Head, Underwriting.

key Responsibilities

The responsibilities of the Senior Officer, Underwriting should include the following:

• Carry out pre-acceptance risk survey.
• Issuing letter to panel hospital to inform them policy coverage of our policy holder’s Group Health and Personal Accident Policy.
• Checking CI Motor policy to ensure the CI Number, Premium, and Agent Code are correctly key-in the system.
• Responsible for checking and ensuring policies for Brokers and Banks are issued timely.
• Proofread Policy Wording/Clauses/Endorsement/Warranties for printing.
• Issue quotation following term and condition provided by Head, Underwriting.
• Allocation policy confirmation to Officer, Underwriting to key-in the system.
• Any other duties as assigned by Line Manager.

Job Requirements

Experience and Qualification:

• Experience from Insurance Industry or other related industries (1-2years)
• Good communication and presentation skills
• Analytical abilities and problem-solving skills
• Good leadership and management skills

Job Summary

To generate revenue growth to the company through customer centric mindset and to gain and sustain customer satisfaction, brand loyalty, and customer retention rate.

key Responsibilities

The responsibilities of the Officer, Customer Service should include the following:

• Follow communication procedures.
• Answer incoming calls and respond to customer’s inquiry.
• Provide accurate, valid, and complete information.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, and alert the management team of trends in customer calls/interactions.
• Engage with customers by collaborating with marketing and sales department in new campaigns and business ideas.
• Generate sales leads and upsell products and services.
• Manage Satisfaction report from all types of insurance (Customers, Agents, Corporate Companies, Claim).
• Keep track on CSAT &NPS ratio report from month to month.
• Report issues related to call and what to improve in record to supervisor.
• Escalate questions to Sales department.
• Raise customer feedback to be used in Marketing purposes.
• Keep track on the trend of Frequency Asked Questions (FAQs).
• Other duties as assigned by Line Manager.

Job Requirements

Experience and Qualification:

• Bachelor’s degree.
• Experience in customer service, call center or fresh graduated.
• MS Outlook competence.
• Ability to communicate in Laos, and English.
• Ability to work a flexible working schedule.
• Customer orientation and excellent communication and presentation skills.

Job Summary

Officer, Claim (Non-Motor) is responsible for supporting claim administration work includes reviewing claim document, claim registration, claim processing, and other related claims tasks.

key Responsibilities

The responsibilities of the Officer, Claim (Non-Motor) should include the following:

• Register claim into system.
• Processing claims payment.
• Follow up direct and indirect outstanding claim for customers and panel clinics and hospitals both in Laos and Thailand.
• Ask for complete medical claims document from customers, panel clinics and hospitals in Laos and Thailand.
• Follow up with client on incomplete claim supporting document on claim (Non-Motor).
• Update weekly and monthly report to Claim Manager on the status of all claims.
• To carry out any other duties as directed by the Line Manager.

Job Requirements

Experience and Qualification:

• Bachelor’s degree graduate or fresh graduate
• Good communication and presentation skills in Lao and English
• Good leadership and management skills
• Analytical abilities and problem-solving skills